Terms and Conditions

1. No Guarantee of Results

1.1 AI visibility depends on how third-party systems, including large language models and AI search platforms, choose to crawl, index, and cite content. LegalVIS does not own, operate, or control these systems, and they are updated and changed by their providers without notice. Because of this, no provider, including LegalVIS, can promise a specific outcome such as being cited, ranked, or referenced by an AI system.

1.2 LegalVIS carries out its services, including audits, structured data implementation, editorial placements, and related work, using reasonable skill and care and current best practice. This means we commit to how the work is done, not to a guaranteed result from it.

1.3 LegalVIS does not guarantee any specific outcome, including but not limited to improved AI visibility, increased citations, higher rankings, or increased enquiries or instructions. No statement made by LegalVIS, whether in this agreement, in marketing materials, or during the provision of services, should be read as a guarantee of results.

1.4 Where LegalVIS provides projections, benchmarks, or performance estimates, these are indicative only, based on data available at the time, and do not constitute a warranty or commitment.

2. Software and Third-Party Systems

2.1 LegalVIS's platform relies in part on third-party software and infrastructure, including but not limited to Lovable and Google services, which LegalVIS does not own or control.

2.2 LegalVIS uses reasonable efforts to maintain, update, and monitor its software to keep it functioning as intended. Occasional errors, downtime, or disruption may still occur.

2.3 LegalVIS is not responsible for any error, downtime, disruption, or change in service that results from an update, change, or fault in a third-party system it integrates with or relies on.

3. Termination

3.1 Either party may terminate this agreement at any time by giving 30 days' written notice to the other party.

3.2 Termination does not affect any fees due for work carried out, or costs incurred, up to the date the notice period ends.

4. Payment Terms

4.1 For project-based work, 50% of the fee is payable upfront before work begins, and the remaining 50% is payable within 30 days of the date of the first invoice.

4.2 Retainer services are payable in advance of each retainer period.

4.3 No refunds are given for set-up work once that work has been carried out, regardless of whether the client later terminates the agreement or is dissatisfied with the outcome.

4.4 All fees are invoiced in GBP. The client is responsible for any currency conversion charges, international transfer fees, or bank charges incurred in making payment.

5. Limitation of Liability

5.1 Nothing in this agreement excludes or limits LegalVIS's liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under English law.

5.2 Subject to clause 5.1, LegalVIS's total liability arising out of or in connection with this agreement, whether in contract, tort, or otherwise, is limited to the total fees paid by the client in the 12 months preceding the claim.

5.3 Subject to clause 5.1, LegalVIS is not liable for any indirect or consequential loss, including loss of profits, loss of business, or loss of anticipated savings, arising from this agreement.

5.4 LegalVIS holds professional indemnity insurance and data/cyber insurance appropriate to the services it provides.

6. Data Protection

6.1 LegalVIS processes personal data in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR), and, where applicable to a client based outside the UK, any equivalent data protection law in that client's jurisdiction.

6.2 Full details of how LegalVIS collects, uses, stores, and protects personal data, including data used for outreach purposes, are set out in the LegalVIS Privacy Policy, which forms part of this agreement.

7. Confidentiality

7.1 Each party agrees to keep confidential any non-public information disclosed by the other party in connection with this agreement, and not to disclose it to third parties without consent, except where required by law.

7.2 This clause does not apply to information that is already public, already known to the receiving party, or independently developed without reference to the disclosing party's confidential information.

8. Intellectual Property

8.1 LegalVIS retains ownership of all methodology, software, templates, tools, and systems used to deliver its services, including the 5 Pillar System, legalGRAPH, and the legalVIS WIRE platform, whether created before or during this agreement.

8.2 Deliverables produced specifically for the client, such as audit reports and bespoke content created for that client, become the client's property once paid for in full, excluding any underlying LegalVIS methodology, template, or system used to produce them, which LegalVIS retains.

8.3 The client grants LegalVIS a licence to use anonymised or aggregated data from the client's engagement for the purpose of improving LegalVIS's services, unless otherwise agreed in writing.

9. Governing Law and Jurisdiction

9.1 This agreement is governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from it, regardless of the client's location.

10. Platform Subscription and Licence

10.1 A platform subscription grants the client a non-exclusive, non-transferable right for its authorised users to access and use the LegalVIS platform for its own internal business purposes during the subscription term.

10.2 Accounts are for the client's own organisation only. Login credentials must not be shared with, transferred to, or used on behalf of any third party, and each user must have their own account, without LegalVIS's prior written consent.

10.3 What each subscription tier includes, including the number of matter areas, prompt runs, reports and the level of support, is as described on the LegalVIS website at the time of purchase.

11. Free Trial

11.1 Where a free trial is offered, it runs for the period stated at sign-up (typically 7 days) and converts into a paid subscription unless the client cancels before the trial ends.

11.2 One free trial is available per firm or organisation unless LegalVIS agrees otherwise in writing.

12. Billing, Renewal and Cancellation

12.1 Platform subscriptions are billed in advance in GBP on a monthly basis, or annually where agreed. Payment terms in section 4 apply to platform fees as applicable.

12.2 Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date, which the client may do at any time from their account or by written notice to LegalVIS.

12.3 Cancellation takes effect at the end of the current billing period. Access continues until that date, and no pro-rata refunds are given for unused portions of a billing period.

12.4 LegalVIS may change subscription fees with at least 30 days' written notice, with any change taking effect from the client's next renewal date.

13. Acceptable Use

13.1 The client must not: resell, sublicense or provide platform access to third parties; scrape, harvest or systematically extract platform data other than through the reporting features provided; attempt to reverse engineer, decompile or circumvent usage limits or security controls of the platform; or use the platform for any unlawful or infringing purpose.

13.2 LegalVIS may suspend or terminate access where it reasonably believes these terms have been breached, giving notice where practicable.

14. Platform Availability and Data

14.1 LegalVIS aims to keep the platform available and will carry out planned maintenance outside core hours where possible, but does not guarantee uninterrupted or error-free availability.

14.2 Platform outputs, including AI visibility scores, prompt results, competitor data and recommendations, are derived from third-party AI systems and publicly available sources, are provided for information only, and are subject to the no-guarantee-of-results terms in section 1.

14.3 The platform relies on third-party systems as set out in section 2, and LegalVIS is not responsible for changes, errors or outages in those systems.

15. Client Data

15.1 The client retains ownership of the data it uploads to the platform, including firm details, matter areas and prompts. The client grants LegalVIS a licence to process that data as needed to provide, maintain and improve the platform.

15.2 Following cancellation or termination, the client may request export of its account data within 30 days, after which it will be deleted in accordance with the Privacy Policy.

15.3 LegalVIS may use anonymised or aggregated platform data as set out in clause 8.3.

16. Changes to the Platform

16.1 LegalVIS may update, improve, add or remove platform features from time to time. Material reductions to core functionality will be notified in advance, and the client may cancel under section 12 with a pro-rata refund of any prepaid, unused subscription period.